Rally’s Role in Your ReOps Success
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Setting you up for success from day 1
Rally’s customized onboarding process caters to your team’s distinct use cases, while our white-glove migration ensures a seamless transition. With quick access to our dedicated team, we set you up for success from day 1.
Switching over from another CRM?
Rally's migration process is designed to prioritize the protection of your data. With careful attention to detail and strict security measures, we ensure the safety and confidentiality of sensitive information throughout the migration journey.
Private Slack channels
Access our private customer support Slack channels for group discussions, best practices, and direct access to your Customer Success Manager.
Custom onboarding with a dedicated team
Within your first 4 weeks with Rally, you’ll experience personalized onboarding sessions tailored to your team's specific needs and objectives.
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“Rally's support and quick response time is so valuable.”
Rally is an extension of your team
Our approach is centered around working hand-in-hand with our customers to build Rally together. At Rally, you don't just receive a tool to add to your tech stack; you become an essential contributor to our evolution.
Dedicated on-call engineer
Whether it's a quick question, critical issue, or new feature to make your life easier, our team is always ready to jump into action. Our rotating on-call engineer is looped into issues by our Support team when required.
Help shape the future of Rally
Through initiatives like beta groups and design partnerships, we invite our clients to actively participate in shaping the future of Rally, ensuring that their voices are not only heard but integral to our development process.
Complete resource guide
Our comprehensive Help Center enables you to confidently get quick answers, submit feature requests, chat with our team, and report product issues.
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